Incident Intervention is WorkCare's 24/7 telehealth triage program for the management of work-related injuries, illnesses and physical discomfort. Our occupational health nurses and physicians are always on call to assess symptoms and provide compassionate care guidance with minimal disruption in workflow.

“When we keep it simple and do what’s right for the employee, all the other benefits of our Incident Intervention program naturally fall into place.”

Peter P. Greaney, M.D.
Executive Chairman and Chief Medical Officer, WorkCare


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How it Works

Value

Incident Intervention:

  • Empowers employees to take responsibility for their own health
  • Provides reassurance and alleviates anxiety
  • Relieves supervisors of the need to make clinical decisions
  • Reduces complexities and helps expedite case resolution
  • Lowers workers’ compensation claim rates
  • Reduces the likelihood of OSHA-recordable incidents
  • Earns positive employee and supervisor satisfaction scores
Types of Screening

Yes. We have experience managing urine, hair, oral-fluid and breath-alcohol tests under the following circumstances and as applicable to the type of screen being performed:

  • Rapid
  • Pre-Placement/Post-Offer
  • Department of Transportation (DOT) and non-DOT panels
  • Post-Accident
  • Reasonable Suspicion
  • For Cause
  • Return to Duty
  • Follow-Up
  • Company-specific or regulated random
Collections

During business hours, we refer job applicants and employees to the client’s preferred collection site, or if there is no preference stated, a conveniently located facility. Alternatively, an onsite clinic (as available) or local collector with an in-house laboratory may be utilized. Collection sites are required to use approved testing kits containing chain-of-custody collection forms and instructions for completing the collection process.

We understand that an employer may occasionally have a need for after-hours drug screening. A timely response largely depends on the location and circumstances. On request, we are prepared to assist clients with managing possible solutions such as:

  • Requiring certain employees to carry cab packs (portable, sealed collection kits)
  • Using third-party or company personnel who are qualified to perform onsite collections
  • Identifying nearby specimen collection locations with extended or 24-hour services

During business hours, we refer job applicants and employees to the client’s preferred collection site, or if there is no preference stated, a conveniently located facility. Alternatively, an onsite clinic (as available) or local collector with an in-house laboratory may be utilized. Collection sites are required to use approved testing kits containing chain-of-custody collection forms and instructions for completing the collection process.

Medical Review Officer (MRO)

Yes. A qualified WorkCare physician may act as the client’s MRO. All positive drug screens are reviewed in accordance with best practice and DOT guidelines. Information obtained by the MRO is entered into and stored in WorkCare’s secure database.

The MRO:

  • Reviews and interprets each confirmed positive test result received from the lab
  • Notifies the specimen donor of a confirmed positive test result
  • Provides an opportunity for the donor to discuss the results
Consultation

We assist clients with developing and implementing drug-free workplace policies. We help establish programs that comply with DOT rules and regulations, the Americans with Disabilities Act, and other applicable federal and state laws. We also provide guidance on written policy, prevention programs and training for management on recognizing and responding to signs of impairment. We work with a third-party company that provides Substance Abuse Professional guidance on counseling and follow-up testing in accordance with a client’s protocol.

Cost

WorkCare offers national consolidated pricing so our clients can take advantage of related savings. Pricing is based on a national average of clinic, laboratory and vendor costs. Our fees cover all administrative and MRO services.