MEDICAL EXAMS & TRAVEL
Right Care. Right Time. Right Setting.
ONSITE SERVICES & CLINICS
LEAVE & DISABILITY CLINICAL SUPPORT
Incident Intervention is WorkCare's 24/7 telehealth triage program for the management of work-related injuries, illnesses and physical discomfort. Our occupational health nurses and physicians are always on call to assess symptoms and provide compassionate care guidance with minimal disruption in workflow.
“When we keep it simple and do what’s right for the employee, all the other benefits of our Incident Intervention program naturally fall into place.”
Peter P. Greaney, M.D.Executive Chairman and Chief Medical Officer, WorkCare
Watch Video to learn more
We’ve successfully managed hundreds of thousands of injury and illness cases and repeatedly proven that most incidents can be safely managed at the first-aid level with guided self-care. When an employee asks to see a local provider or a referral is recommended by our clinician, we facilitate the initial clinic visit.
We follow best medical practices and focus on returning employees to a full- or modified-duty position during recovery because work is therapeutic – physically, mentally and socially. Not working when it is clinically safe to do results in unnecessary absence, increases costs and contributes to the development of a disability mindset.
In a medical emergency, onsite or offsite first responders are notified. In all other cases, the Incident Intervention process is initiated as soon as an employee notifies a supervisor. Examples of typical Incident Intervention conditions include sprains and strains, minor cuts or burns, insect bites and skin rashes, and reactions to extreme temperatures.
Yes. We have experience managing urine, hair, oral-fluid and breath-alcohol tests under the following circumstances and as applicable to the type of screen being performed:
During business hours, we refer job applicants and employees to the client’s preferred collection site, or if there is no preference stated, a conveniently located facility. Alternatively, an onsite clinic (as available) or local collector with an in-house laboratory may be utilized. Collection sites are required to use approved testing kits containing chain-of-custody collection forms and instructions for completing the collection process.
We understand that an employer may occasionally have a need for after-hours drug screening. A timely response largely depends on the location and circumstances. On request, we are prepared to assist clients with managing possible solutions such as:
Yes. A qualified WorkCare physician may act as the client’s MRO. All positive drug screens are reviewed in accordance with best practice and DOT guidelines. Information obtained by the MRO is entered into and stored in WorkCare’s secure database.
We assist clients with developing and implementing drug-free workplace policies. We help establish programs that comply with DOT rules and regulations, the Americans with Disabilities Act, and other applicable federal and state laws. We also provide guidance on written policy, prevention programs and training for management on recognizing and responding to signs of impairment. We work with a third-party company that provides Substance Abuse Professional guidance on counseling and follow-up testing in accordance with a client’s protocol.
WorkCare offers national consolidated pricing so our clients can take advantage of related savings. Pricing is based on a national average of clinic, laboratory and vendor costs. Our fees cover all administrative and MRO services.